Frequently Asked About Our Terms
You can request account closure through Account Settings or by contacting support. Any remaining balance will be withdrawn to your registered payment method. Your transaction history and account records remain stored securely for seven years for compliance purposes, even after closure.
Deposits via DANA, OVO, GoPay and QRIS are processed through secure payment gateways. Once credited to your account, your balance is held in segregated bank accounts and encrypted. You can view your deposit history and status anytime in the Wallet section of your account.
Yes. Go to Account Settings and update your payment information, email address or phone number anytime. If you link a new payment method, your next withdrawal will process to that account. Changes take effect immediately for new transactions.
Withdrawal requests are processed after identity verification, usually within 1–2 hours. DANA, OVO, GoPay and QRIS withdrawals typically reach your account within minutes of processing. Bank transfers may take longer depending on your bank. You can track your withdrawal status in the Wallet history.
Yes. Open Account Settings, select Legal & Privacy, and request a data export. We'll compile your personal information, transaction records, and account history into a secure file and send it within 30 days. This is your right under data-protection principles.
Contact support immediately with your account ID and transaction details. Our team will investigate and cross-check records with your payment provider. If an error is confirmed, we'll correct your balance or refund the charge. Investigations typically resolve within 7–14 business days.
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